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The Customer Excellence Enterprise

A Playbook for Creating Customers for Life

by Wayne Simmons, Tom DeWitt ...

Make customer-centricity tangible, sustainable, and real by implementing structural and systemic changes to the DNA of your company.Businesses need to do more than sell to customers—they need to help them live their best lives. This superior experience is what customers expect and deserve from companies and it’s possible to deliver just that with the framework provided in The Customer Excellence ... Read more

$17.00 USD

Also available as: Audiobook

Make customer-centricity tangible, sustainable, and real by implementing structural and systemic changes to the DNA of your company.Businesses need to do more than sell to customers—they need to help them live their best lives. This superior experience is what customers expect and deserve from companies and it’s possible to deliver just that with the framework provided in The Customer Excellence
... Read more

Also available as: Audiobook
Audiobook

Audiobook

The Customer Excellence Enterprise

A Playbook for Creating Customers for Life

by Wayne Simmons, Tom DeWitt ...

Narrated by Terrence Kidd ...

Unabridged

8 hours 46 min

Businesses need to do more than sell to customers—they need to help them live their best lives. This superior experience is what customers expect and deserve from companies, and it's possible to deliver just that with the framework provided in The Customer Excellence Enterprise: A Playbook for Creating Customers for Life. An enlightening and pragmatic guide, The Customer Excellence Enterprise is ... Read more

$20.99 USD or Free with Kobo Plus

Also available as: eBook

Businesses need to do more than sell to customers—they need to help them live their best lives. This superior experience is what customers expect and deserve from companies, and it's possible to deliver just that with the framework provided in The Customer Excellence Enterprise: A Playbook for Creating Customers for Life. An enlightening and pragmatic guide, The Customer Excellence Enterprise is
... Read more

Also available as: eBook
The Method Framework for Engineering System Architectures

by Donald G. Firesmith, Peter Capell, Dietrich Falkenthal, Charles B. Hammons, DeWitt T. Latimer IV, Tom Merendino ...

Offering a practical way to generate effective and efficient project-specific system architecture engineering methods, this volume addresses the entire range of systems architecture including hardware, software, subsystems, and systems of systems. It defines a set of architectural roles and teams and provides a repository of reusable architectural engineering process components to develop high ... Read more

$150.99 USD

Offering a practical way to generate effective and efficient project-specific system architecture engineering methods, this volume addresses the entire range of systems architecture including hardware, software, subsystems, and systems of systems. It defines a set of architectural roles and teams and provides a repository of reusable architectural engineering process components to develop high
... Read more

The Other Side of Innovation

Solving the Execution Challenge

by Vijay Govindarajan, Chris Trimble ...

In their first book, Ten Rules for Strategic Innovators, the authors provided a better model for executing disruptive innovation. They laid out a three-part plan for launching high-risk/high-reward innovation efforts: (1) borrow assets from the existing firms, (2) unlearn and unload certain processes and systems that do not serve the new entity, and (3) learn and build all new capabilities and ... Read more

$25.19 USD or Free with Kobo Plus

In their first book, Ten Rules for Strategic Innovators, the authors provided a better model for executing disruptive innovation. They laid out a three-part plan for launching high-risk/high-reward innovation efforts: (1) borrow assets from the existing firms, (2) unlearn and unload certain processes and systems that do not serve the new entity, and (3) learn and build all new capabilities and
... Read more
Togaf Version 9.1

a pocket guide

by Andrew Josey, Rachel Harrison, Paul Homan, Tom van Sante, Mike Turner, Paul van der Merwe, Matthew F Rouse ...

Series Book 1 - TOGAF Series
his is the official Open Group Pocket Guide for TOGAF Version 9.1 and is published in hard copy and electronic format by Van Haren Publishing on behalf of The Open Group. TOGAF®, an Open Group Standard, is a proven enterprise architecture methodology and framework used by the world's leading organizations to improve business efficiency. It is the most prominent and reliable enterprise architecture ... Read more

$24.99 USD

his is the official Open Group Pocket Guide for TOGAF Version 9.1 and is published in hard copy and electronic format by Van Haren Publishing on behalf of The Open Group. TOGAF®, an Open Group Standard, is a proven enterprise architecture methodology and framework used by the world's leading organizations to improve business efficiency. It is the most prominent and reliable enterprise architecture
... Read more
Innovative Intelligence

The Art and Practice of Leading Sustainable Innovation in Your Organization

by David S. Weiss, Claude Legrand ...

Innovation is a key source of competitive advantage, but it remains frustratingly elusive for many organizations. This book shows you how to close the innovation gap by making individuals and organizations systematically and sustainably innovative. You will learn how to embrace a culture of innovation and make it permeate every level of the organization. You will find a clear road map and ... Read more

$40.00 USD

Innovation is a key source of competitive advantage, but it remains frustratingly elusive for many organizations. This book shows you how to close the innovation gap by making individuals and organizations systematically and sustainably innovative. You will learn how to embrace a culture of innovation and make it permeate every level of the organization. You will find a clear road map and
... Read more
Experience Design

A Framework for Integrating Brand, Experience, and Value

by Patrick Newbery, Kevin Farnham ...

Bridge the gap between business and design to improve the customer experienceBusinesses thrive when they can engage customers. And, while many companies understand that design is a powerful tool for engagement, they do not have the vocabulary, tools, and processes that are required to enable design to make a difference. Experience Design bridges the gap between business and design, explaining how ... Read more

$19.00 USD

Bridge the gap between business and design to improve the customer experienceBusinesses thrive when they can engage customers. And, while many companies understand that design is a powerful tool for engagement, they do not have the vocabulary, tools, and processes that are required to enable design to make a difference. Experience Design bridges the gap between business and design, explaining how
... Read more
Fundamentals of Sales Management for the Newly Appointed Sales Manager

by Matthew Schwartz ...

This invaluable resource helps you understand what it takes to be a great sales manager, allowing you to avoid many of the common first-time sales management mistakes, and be successful right out of the gate.Making the leap into sales management means meeting a whole new set of challenges. As a manager, you’re going to have to quickly develop the skills that allow you to build and supervise a ... Read more

$6.99 USD

This invaluable resource helps you understand what it takes to be a great sales manager, allowing you to avoid many of the common first-time sales management mistakes, and be successful right out of the gate.Making the leap into sales management means meeting a whole new set of challenges. As a manager, you’re going to have to quickly develop the skills that allow you to build and supervise a
... Read more
Intrapreneurship

Managing Ideas Within Your Organization

by Kevin C. Desouza ...

As an employee, you suspect that your best ideas are valuable and could greatly benefit your organization. Management also recognizes that a company's ability to compete is contingent on how well it leverages its employees' ideas. So, why are individuals at all levels of organizations typically poor advocates for ideas? Intrapreneurship provides an engaging guide for both managers and employees on ... Read more

$36.89 USD

As an employee, you suspect that your best ideas are valuable and could greatly benefit your organization. Management also recognizes that a company's ability to compete is contingent on how well it leverages its employees' ideas. So, why are individuals at all levels of organizations typically poor advocates for ideas? Intrapreneurship provides an engaging guide for both managers and employees on
... Read more
The Leadership Gap

Building Leadership Capacity for Competitive Advantage

by David S. Weiss, Vince Molinaro ...

Studies consistently show that quality leadership development programs pay off for companies -- in the form of shareholder returns, market share growth, and sales. However, many companies have inadequate leadership development programs. This book challenges traditional views of leadership development with a perspective that focuses on recognizing leadership as a source of competitive advantage. If ... Read more

$32.99 USD

Studies consistently show that quality leadership development programs pay off for companies -- in the form of shareholder returns, market share growth, and sales. However, many companies have inadequate leadership development programs. This book challenges traditional views of leadership development with a perspective that focuses on recognizing leadership as a source of competitive advantage. If
... Read more
Steps to Safety Culture Excellence

by Terry L. Mathis, Shawn M. Galloway ...

Provides a clear road map to instilling a culture of safety excellence in any organizationDid you know that accidental injury is among the top ten leading causes of death in every age group? With this book as your guide, you'll learn how to help your organization develop, implement, and sustain Safety Culture Excellence, vital for the protection of and improvement in the quality of life for ... Read more

$54.00 USD

Provides a clear road map to instilling a culture of safety excellence in any organizationDid you know that accidental injury is among the top ten leading causes of death in every age group? With this book as your guide, you'll learn how to help your organization develop, implement, and sustain Safety Culture Excellence, vital for the protection of and improvement in the quality of life for
... Read more
Master Data Management

by David Loshin ...

Series series The MK/OMG Press
The key to a successful MDM initiative isn't technology or methods, it's people: the stakeholders in the organization and their complex ownership of the data that the initiative will affect.Master Data Management equips you with a deeply practical, business-focused way of thinking about MDM—an understanding that will greatly enhance your ability to communicate with stakeholders and win their ... Read more

$52.19 USD

The key to a successful MDM initiative isn't technology or methods, it's people: the stakeholders in the organization and their complex ownership of the data that the initiative will affect.Master Data Management equips you with a deeply practical, business-focused way of thinking about MDM—an understanding that will greatly enhance your ability to communicate with stakeholders and win their
... Read more

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The Customer Excellence Enterprise

The Customer Excellence Enterprise

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The Other Side of Innovation

Togaf Version 9.1

Innovative Intelligence

Experience Design

Fundamentals of Sales Management for the Newly Appointed Sales Manager

Intrapreneurship

The Leadership Gap

Steps to Safety Culture Excellence

Master Data Management

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