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The Customer Centricity Playbook

Implement a Winning Strategy Driven by Customer Lifetime Value

by Peter Fader, Sarah E. Toms ...

***2019 AXIOM BUSINESS BOOK AWARD WINNERFeatured in* Forbes, NPR's Marketplace, and a Google Talk, The Customer Centricity Playbook offers "actionable insights to drive immediate value," according to Neil Hoyne, Head of Customer Analytics and Chief Analytics Evangelist, Google.**How did global gaming company Electronic Arts go from being named "Worst Company in America" to clearing a billion ... Read more

$17.99 USD

Also available as: Audiobook

***2019 AXIOM BUSINESS BOOK AWARD WINNERFeatured in* Forbes, NPR's Marketplace, and a Google Talk, The Customer Centricity Playbook offers "actionable insights to drive immediate value," according to Neil Hoyne, Head of Customer Analytics and Chief Analytics Evangelist, Google.**How did global gaming company Electronic Arts go from being named "Worst Company in America" to clearing a billion
... Read more

Also available as: Audiobook
Sinister Forces: A Grimoire of American Political Witchcraft

20th Anniversary Omnibus Edition

by Peter Levenda ...

Peter Levenda's Sinister Forces returns in a special Twentieth Anniversary Deluxe Omnibus Edition, uniting all three chilling volumes in one collector's release, including a new foreword from Tom exclusively from To The Stars. In Sinister Forces, Levenda uncovers hidden threads of American history—from military experimentation to political assassination, occult ideology to psychological ... Read more

$22.99 USD or Free with Kobo Plus

Peter Levenda's Sinister Forces returns in a special Twentieth Anniversary Deluxe Omnibus Edition, uniting all three chilling volumes in one collector's release, including a new foreword from Tom exclusively from To The Stars. In Sinister Forces, Levenda uncovers hidden threads of American history—from military experimentation to political assassination, occult ideology to psychological
... Read more
Energy and Emissions Markets

Collision or Convergence?

by Tom James, Peter C. Fusaro ...

Written by best selling author Peter C. Fusaro and renowned energy market expert and commentator Tom James, this book demonstrates that the forces of energy and environmental issues and linked more than ever before. The beginning of European emissions and trading in 2005 and the implementation of the Kyoto protocol have accelerated efforts already underway in the US to use market forces to ... Read more

$104.99 USD

Written by best selling author Peter C. Fusaro and renowned energy market expert and commentator Tom James, this book demonstrates that the forces of energy and environmental issues and linked more than ever before. The beginning of European emissions and trading in 2005 and the implementation of the Kyoto protocol have accelerated efforts already underway in the US to use market forces to
... Read more
The Men in the Arena

England, Australia and the Battle for the 2003 Rugby World Cup

by Peter Burns, Tom English ...

The ultimate World Cup showdown, in the words of those who were there. From 1997 to 2003 England and Australia battled for domination of the rugby world in one of the greatest rivalries the sport has ever known. In The Men in the Arena, William Hill shortlisted authors Peter Burns and Tom English explore every aspect of the teams' journey to the 2003 Rugby World Cup final, telling the story ... Read more

$12.99 USD or Free with Kobo Plus

The ultimate World Cup showdown, in the words of those who were there. From 1997 to 2003 England and Australia battled for domination of the rugby world in one of the greatest rivalries the sport has ever known. In The Men in the Arena, William Hill shortlisted authors Peter Burns and Tom English explore every aspect of the teams' journey to the 2003 Rugby World Cup final, telling the story
... Read more
Audiobook

The Customer Centricity Playbook

Implement a Winning Strategy Driven by Customer Lifetime Value

by Peter Fader, Sarah Toms ...

Narrated by Steve Menasche ...

Unabridged

4 hours 2 min

How did global gaming company Electronic Arts go from being named "Worst Company in America" to clearing a billion dollars in profit?They discovered a simple truth—and acted on it: Not all customers are the same, regardless of how they appear on the surface. The most successful companies, from Amazon to Best Buy, understand their best customers are their most valuable asset, and they tailor their ... Read more

$12.99 USD

Also available as: eBook

How did global gaming company Electronic Arts go from being named "Worst Company in America" to clearing a billion dollars in profit?They discovered a simple truth—and acted on it: Not all customers are the same, regardless of how they appear on the surface. The most successful companies, from Amazon to Best Buy, understand their best customers are their most valuable asset, and they tailor their
... Read more

Also available as: eBook
Audiobook

The Lost Cities of El Norte

Coronado’s Quest, the Unconquered West, and the Birth of American Indian Resistance

by Peter Stark ...

Narrated by Thom Rivera ...

Unabridged

11 hours 33 min

By the bestselling author of Astoria, a thrilling and masterfully crafted narrative of the Conquistador Francisco Coronado’s expedition across 2,500 miles of the vast uncharted North American interior—“El Norte Misterioso**” —where he was turned back by fierce indigenous resistance that would thwart white rule for the next three hundred years.**In 1540, the grandest exploring expedition ever ... Read more

$28.99 USD

Also available as: eBook

By the bestselling author of Astoria, a thrilling and masterfully crafted narrative of the Conquistador Francisco Coronado’s expedition across 2,500 miles of the vast uncharted North American interior—“El Norte Misterioso**” —where he was turned back by fierce indigenous resistance that would thwart white rule for the next three hundred years.**In 1540, the grandest exploring expedition ever
... Read more

Also available as: eBook
Audiobook

Shadow Thieves: Island of Skulls

by Peter Burns ...

Narrated by Tom Babbage ...

Series Audiobook 2 - Shadow Thieves
Unabridged

9 hours 23 min

** SHADOW THIEVES (published as SCHOOL FOR THIEVES in the US) is the OVERALL WINNER of the Barnes & Noble Children’s and YA Book Prize 2026!**“Top marks” Observer"Utterly fabulous” ALEXANDER ARMSTRONG“The real thing” MICHAEL GRANT“A thrilling read!” JONATHAN STROUD“Propulsive pacing and action packed plotting” Publishers’ Weekly starred revi... ... Read more

$28.99 USD

PRE-ORDER

** SHADOW THIEVES (published as SCHOOL FOR THIEVES in the US) is the OVERALL WINNER of the Barnes & Noble Children’s and YA Book Prize 2026!**“Top marks” Observer"Utterly fabulous” ALEXANDER ARMSTRONG“The real thing” MICHAEL GRANT“A thrilling read!” JONATHAN STROUD“Propulsive pacing and action packed plotting” Publishers’ Weekly starred revi...
... Read more
The Individual in International Law

Edited by Anne Peters, Tom Sparks ...

Series series The History and Theory of International Law
Shifts across the corpus of international law have brought the international legal system into a closer alignment with the interests of the individual. This has led to a great and growing interest in the roles and status of individuals in international law, and provided new impulses for debate. The Individual in International Law is an exploration of what is described as the humanisation of ... Read more

$124.19 USD

Shifts across the corpus of international law have brought the international legal system into a closer alignment with the interests of the individual. This has led to a great and growing interest in the roles and status of individuals in international law, and provided new impulses for debate. The Individual in International Law is an exploration of what is described as the humanisation of
... Read more
Animal Pound

by Tom King ...

Series series Animal Pound
When animals grow tired of being caged and abused, it’s only a matter of time before they have nothing to lose but their cages...When an uprising puts a pound in control of the animals, they make quick comrades, united against everything that walks on two legs. But with this newfound power comes a sudden challenge: how best to lay the groundwork for this new democracy as they write their first ... Read more

$12.99 USD

When animals grow tired of being caged and abused, it’s only a matter of time before they have nothing to lose but their cages...When an uprising puts a pound in control of the animals, they make quick comrades, united against everything that walks on two legs. But with this newfound power comes a sudden challenge: how best to lay the groundwork for this new democracy as they write their first
... Read more
Audiobook

The Rise of Western Christendom

Triumph and Diversity, A.D. 200-1000

by Peter Brown ...

Narrated by Tom Parks ...

Unabridged

26 hours 48 min

This tenth anniversary revised edition of the authoritative text on Christianity's first thousand years of history features a new preface and an updated bibliography. The essential general survey of medieval European Christendom, Brown's vivid prose charts the compelling and tumultuous rise of an institution that came to wield enormous religious and secular power.● Clear and vivid history of ... Read more

$29.99 USD

Also available as: eBook

This tenth anniversary revised edition of the authoritative text on Christianity's first thousand years of history features a new preface and an updated bibliography. The essential general survey of medieval European Christendom, Brown's vivid prose charts the compelling and tumultuous rise of an institution that came to wield enormous religious and secular power.● Clear and vivid history of
... Read more

Also available as: eBook
Audiobook

The Fear

by Tom Keneally ...

Narrated by Peter Hosking ...

Unabridged

8 hours 7 min

Next door to us, crowded on the east and west by large houses, was the Mantles' narrow little brick place. It seemed to be subsiding crookedly into the earth like an ill-laid tombstone, and was a sunless warren, dim humidity in summer, dim moisture in winter. The laneway to its back door ran flush against our side wall, and beneath the Mantles' lounge-room window, a furze of moss grew a quarter of ... Read more

$24.99 USD

Next door to us, crowded on the east and west by large houses, was the Mantles' narrow little brick place. It seemed to be subsiding crookedly into the earth like an ill-laid tombstone, and was a sunless warren, dim humidity in summer, dim moisture in winter. The laneway to its back door ran flush against our side wall, and beneath the Mantles' lounge-room window, a furze of moss grew a quarter of
... Read more
Audiobook

Shadow Thieves

by Peter Burns ...

Narrated by Tom Babbage ...

Series Audiobook 1 - Shadow Thieves
Unabridged

10 hours 14 min

** OVERALL WINNER OF THE BARNES & NOBLE CHILDREN’S AND YA BOOK PRIZE 2026 (published in the US as SCHOOL FOR THIEVES)**“Top marks” Observer"Utterly fabulous” ALEXANDER ARMSTRONG“The real thing” MICHAEL GRANT“A thrilling read!” JONATHAN STROUD“A must!” Daily Mail“Propulsive pacing and action packed plotting” ... ... Read more

$28.99 USD

PRE-ORDER

** OVERALL WINNER OF THE BARNES & NOBLE CHILDREN’S AND YA BOOK PRIZE 2026 (published in the US as SCHOOL FOR THIEVES)**“Top marks” Observer"Utterly fabulous” ALEXANDER ARMSTRONG“The real thing” MICHAEL GRANT“A thrilling read!” JONATHAN STROUD“A must!” Daily Mail“Propulsive pacing and action packed plotting” ...
... Read more

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The Customer Centricity Playbook

Sinister Forces: A Grimoire of American Political Witchcraft

Energy and Emissions Markets

The Men in the Arena

The Customer Centricity Playbook

The Lost Cities of El Norte

Shadow Thieves: Island of Skulls

The Individual in International Law

Animal Pound

The Rise of Western Christendom

The Fear

Shadow Thieves

eReaders

Apps

Accessories

Shopping Cart

You're getting the VIP treatment!

Your Shopping Cart is empty

Available:

1 audiobook monthly

+ FREE 30-day trial

Available:

1 audiobook monthly

+ FREE 30-day trial

Recommended For You

Top Series in United States

A Campus Novel

Animal Pound

A Campus Novel

Tom Clancy's Endwar

Warhammer 40,000

Gods, Man & War

Combat Aircraft

Springer Nature Proceedings Computer Science

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