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  • Engineering Loyalty

    Full Description"Without trust, there can be no loyalty - and without loyalty, there can be no true growth." - Fred ReichheldIn today's retail banking environment, products can be copied, technology can be replicated, and pricing advantages rarely last. Customer loyalty remains one of the few sustainable sources of competitive advantage.Engineering Loyalty: A Strategic Framework for Retail Banking ... Leer más

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  • RISE

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    Dr. Harrison's second book, RISE: 16 Reasons Why 10% of Start-ups Succeed, builds on the insights from his first book, FALL: 16 Reasons Why 90% of Start-ups Fail, to explore the key factors that contribute to start-up success in the age of innovation, disruption, and digitalization. In the dynamic and ever-evolving world of start-ups, while many things change, certain fundamental elements remain ... Leer más

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  • Maximizing Internal Communication

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    Too many organizations believe if messages are going out, they're getting through. This mistaken belief is costing them in terms of operational excellence and customer service. Employees today are being drowned in information that is not filtered, prioritized or put into context, so important messages are being lost or simply ignored by an overwhelmed and skeptical workforce. But with the right ... Leer más

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  • The Partnership Economy

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    Take These Six Steps to Reach Your Project Management and Leadership Goals!Starting with an insightful self-assessment, The Project Management Coaching Workbook: Six Steps to Unleashing Your Potential offers tools, questions, reviews, guiding practices, and exercises that will help you build your roadmap to project management and leadership success.Based on her experience as a coach and mentor, ... Leer más

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  • Reinventing Interactive and Direct Marketing: Leading Experts Show How to Maximize Digital ROI with iDirect and iBranding Imperatives

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  • The Outside-In Corporation

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    Includes insights from Philip Kotler, Jack Welch, Michael Dell, Peter Drucker, Kenichi Ohmae, and other customer-based business innovators“Delighting the customer” is a sure route to success and profitability , as proven by customer-driven industry leaders from Microsoft to General Electric to Wal-MartBarbara Bund has had a successful career in both the academic and business worlds, and is ... Leer más

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  • NOW and NEW

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    In "Mastering Dropshipping," you'll discover the ultimate blueprint for building a profitable online store without ever worrying about inventory or shipping. This comprehensive guide takes you step-by-step through the entire dropshipping process, from selecting the perfect niche and finding reliable suppliers to marketing your products and scaling your business.Learn the secrets of successful ... Leer más

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