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  • The Infinite Solutions MethodTM

    The Infinite Solutions Method™, #1

    de Susan Deacon ...
    Series Libro 1 - The Infinite Solutions Method™
    The Infinite Solutions Method™ is a practical guide for leaders, managers and organisational thinkers who want to understand their organisation before transforming it. It helps readers uncover what is really happening, strengthen organisational foundations, improve decision-making and prepare for sustainable change and responsible AI adoption. ... Leer más

    $10.99 USD o gratis con Kobo Plus

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  • Walking the Talk

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    A new, fully revised edition.The culture of an organisation can mean the difference between success and failure. Leaders cast long shadows, and if you want to change the culture you have to walk the talk. This book shows you how.Walking the Talk covers everything from measuring corporate culture to changing people's behaviour (including your own) and describes in detail six archetypes of company ... Leer más

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  • How to Sell Anything

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    Beat your sales target every time with the UK’s bestselling book on sales—How to Sell Anything (previously titled Brilliant Selling). Whether you are a novice salesperson just breaking into the industry or a tested veteran waiting to take the next step, these pages will show you how to instantly improve your performance and get you started on the path toward success you’ve always dreamed of and ... Leer más

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  • Customer Care Excellence

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    Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that.In clear, ... Leer más

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  • Change Management: The Essentials

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    FOREWORD BY DR JEN FRAHMA practical and insightful guide for emerging and seasoned change professionals and leaders of change.“It’s one book you will keep going back to…again and again.”What you will discover in this book:How to:Gain relevant experience in non-change rolesPrepare a change plan and create change artefactsIdentify success measures for your change initiativeS... ... Leer más

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  • Prove It!

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    de Stacey Barr ...
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  • The People Manager's Tool Kit

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    de Karen Gately ...
    Essential tools busy managers need to get the best out of their teams and peoplePeople who manage people face a number of challenges, from keeping workers engaged and performing at a high level to dealing with absenteeism and bad behaviour in the workplace. In The People Manager's Toolkit, leadership and people management specialist Karen Gately offers a suite of practical tools for optimising ... Leer más

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  • HR: The Business Partner

    With HR professionals increasingly expected to be “business partners”, are you prepared with the skills and tools to make a positive difference to your organization?As the recognised definitive guide to the topic, HR: The Business Partner, second edition, offers practical insights to take you through the challenging process of business partnering, including:• No-nonsense description of what ... Leer más

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  • Leading with Lean

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  • Effective People Management

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    Motivated staff are the lifeblood of every business. With the right talent and an engaged team, your company will be empowered to beat the competition and grow its market share.Effective People Management covers all the crucial aspects of people management and maintaining high performance. Its insightful guidance covers leadership, motivating people, team building, delegating, interviewing, reward ... Leer más

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  • Sucessful Change

    de David Miller ...
    The trouble with change management is that there is an awful lot written and discussed about the failure rate of change projects. But how do you implement major change successfully? With Successful Change youll understand how organisations and people connect and learn how to successfully facilitate change when people have to adopt new ways of working that are a significant departure from their ... Leer más

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  • Managing Successful Teams

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    With the shift of emphasis from the West to emerging economies such as China, Brazil and India, organisations need to restructure to adapt to the new global economy. Teams and projects are increasingly being scattered all over the world, and a manager operating in this environment can't connect face to face with people in their team. Not only will managers need to adapt to develop their skills for ... Leer más

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